I wanted to share my experience dealing with FAW customer service. I requested a license transfer, and they asked me to send $5 PayPal to cover the transfer and send in proof of the PayPal along with the transfer details. I sent that in immediately. This was on the 14th. It is now the 20th.
Since then, I haven't heard anything from them. The purchaser has since requested a refund. So now, not only did the sale fall through, but I am out $5 for the transfer. I realize that license transfers are not a company's favorite thing to deal with, but if you offer them, at least follow through. I didn't even begrudge FAW for the $5 fee since it does take time to do the transfer, but if someone is sending in money for a service, please do the service.
I just wanted to share this as a heads up for other folks who might find themselves in the same situation.
I would love to hear from FAW with some way of making this right.
Since then, I haven't heard anything from them. The purchaser has since requested a refund. So now, not only did the sale fall through, but I am out $5 for the transfer. I realize that license transfers are not a company's favorite thing to deal with, but if you offer them, at least follow through. I didn't even begrudge FAW for the $5 fee since it does take time to do the transfer, but if someone is sending in money for a service, please do the service.
I just wanted to share this as a heads up for other folks who might find themselves in the same situation.
I would love to hear from FAW with some way of making this right.
Statistics: Posted by turtletooth — Thu Dec 21, 2023 1:00 am — Replies 1 — Views 42